Palotac provides Expert-only network services which include full software, hardware, and advanced consulting support. We are positioned to be the peak provider of Expert-only network support for the market leading vendors of networking assets. When uptime is critical to a company's bottom line, they need an expert immediately to solve any problem. Our Expert-only support model eliminates wasted time by connecting the customer directly to our Expert in the technology and sub-technology classified in the problem. When you create a Palotac Ticket, you are connected within minutes to one of our Expert engineers who will solve the problem from start to finish. Our Engineer will assist in the complete cycle of support from generation to completion, in both instances of software reconfigurations and hardware replacements.