Welcome to Palotac

Welcome to Palotac, an Expert Technical Assistance Center providing an On-Demand option for network maintenance providers to source their highest level and most expensive engineer support.

Why Choose Palotac?

We are positioned to be the peak provider of Expert network support for the market leading vendors of networking assets. When uptime is critical to a company's bottom line, they need an expert immediately to solve any problem. Our Expert support model eliminates wasted time by connecting the customer directly to our Expert in the technology and sub-technology classified in the problem. When your customer creates a Palotac Ticket, they will be connected within minutes to one of our Expert engineers who will solve the problem from start to finish. Our Engineer will assist in the complete cycle of support from generation to completion, in both instances of software reconfigurations and hardware replacements.

As new technologies - such as mobility, virtualization, and cloud services - make the IT landscape more complex, we give IT leaders the insight and control they need to measure, improve, and communicate IT’s contribution to the business. Across every essential function and every life-cycle phase, we help IT align with business goals, manage hybrid IT environments, guard against security threats, mitigate risks, and comply with regulations.

Learn More

Supported Technology